Privacy Policy

Last updated: 6 May 2026

1. Who We Are

DriftLab Studio is a digital web agency providing website design, development, branding, SEO, hosting, support, and related digital services. In this policy, "we", "us", and "our" refer to DriftLab Studio.

You can contact us at hello@driftlabstudio.co.uk or by phone on +44 7775 738 243.

2. Information We Collect

We may collect personal information when you contact us, request a quote, submit a form, become a client, or use our website.

• Name, business name, email address, phone number, and location.
• Project details, budget range, timeline, messages, and enquiry information.
• Billing, payment, and contract-related information where relevant.
• Website usage data such as pages visited, browser type, device information, and approximate location.

3. How We Use Your Information

We use personal information to respond to enquiries, prepare quotes, provide our services, manage client relationships, improve our website, meet legal obligations, and protect our business.

4. Lawful Basis

Where UK data protection law applies, we rely on one or more lawful bases, including consent, contract, legitimate interests, and legal obligations.

5. Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business, such as hosting providers, CMS platforms, analytics tools, email providers, payment processors, accountants, or legal advisers.

6. International Transfers

Some providers we use may process data outside the UK. Where this happens, we aim to use appropriate safeguards such as recognised contractual protections or provider compliance measures.

7. How Long We Keep Data

We keep personal information only for as long as needed for the purpose it was collected, including project delivery, support, accounting, legal, and record-keeping requirements.

8. Your Rights

You may have rights to access, correct, delete, restrict, or object to our use of your personal information. You may also withdraw consent where processing is based on consent.

To exercise these rights, contact us at hello@driftlabstudio.co.uk.

9. Security

We use reasonable technical and organisational measures to protect personal information. No online service is completely secure, but we take privacy and security seriously.

10. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.

11. Changes To This Policy

We may update this policy from time to time. The latest version will always be available on this page.